Reasonable time limits for settlement of claims
(a)

for non-delivery of wagons/complete consignments

6 months
(b)
 for non-delivery of complete packages 4 months
(c)
 for shortage/damage/breakage etc 3 months
  Note :-
  (1) Some exceptional cases which involve end to end tracing and detailed enquiries, might take a little longer time.
 

(2) To get an early compensation, ensure that application is accompanied by requisite documents.

 

Any complaints !
Contact the Chief Claims Officer(CCO) of the concerned Zonal Railway on

Zonal Railway Phone No. FAX No. E-mail Address
Northern Railway 011-3732444 011-3732444
3747084		 ccondcr@nr.railnet.gov.in
Central Railway 022-2620427 022-2633075
Western Railway 022-2012138 022-2017631
N.E. Railway 0551-200845 0551-200845
N.F. Railway 0361-570490 0361-570490 cco@nfr.railnet.gov.in
Eastern Railway 033-2484914 033-2489086 cco@er.railnet.gov.in
S.E. Railway 033-2489568 033-2489568 2209234
S.C. Railway 040-7832214 040-7832214
Southern Railway 044-5354897 044-5350516 cco@sr.railnet.gov.in
       

If the complaint still persists :

Contact EDPG, Railway Board (Give reference to complaint to CCO) on

Phone Nos. : 011-3386203 & 3303689 or

E-mail your complaints to edpg@rb.railnet.gov.in