Zonal HQ Claims office

Each Zonal Railway has a regular Claims Settling Office headed by a Chief Claims Officer to deal with claims for compensation and each officer has been assigned the Monetary Limit to settle claims.


Subsidiary Claims Office

Normally Central Claims Office of the Zonal Railway is responsible for ensuring settlement of claims for loss, damage, destruction, deterioration and non-delivery of animals and goods. To have a customer friendly approach and to reduce the inconvenience to the rail customers a large number of subsidiary claims offices have been set up at important locations in the country. These subsidiary claims offices are mostly situated at selected Divisional Headquarters of the railways & can settle claims upto Rs.60,000/- depending upon the monetary power of the supervising officer. There are 32 such subsidiary claims offices which are functioning at Mumbai, Gwalior, Agra, Jhansi, Jabalpur, Bhopal, Pune, Dhanbad, Chitpur, Patna, Sealdah, Danapur, Howrah, Varanasi, Bikaner, Jodhpur, New Delhi, Jalpaiguri, Shalimar, Bhubaneswar, Hubli, Vijayawada, Vadodara, Ahmedabad, Jaipur, Bangalore, Tiruchchirappalli, Lucknow, Izzatnagar, Banaras, Sonepur and Samastipur.

Mobile Claims Office

Mobile Claims Offices serve a useful function in the establishment of a direct interaction between the Claims Officer and the Claimants. On all railways, claim officers tour on advertised dates and hold camps at important business centers to entertain and settle claims on the spot. The zonal railways have also advised to start more and more mobile claims offices. Based on the reports received from some of the railways, it is seen that the procedure is being followed and is working satisfactorily.


Commodity Cell

In order to provide single window clearance to claims from major customers i.e. regular customers giving sufficiently large tonnage of freight traffic to the Railways, Commodity Cells are functioning at Zonal Headquarters. In such commodity cells, all the formalities for processing a claims case for a particular commodity can be fulfilled.